The grant from Lloyds Foundation enabled One Community to work with 274 unique beneficiaries that had issues ranging from eviction to support with reading and writing. The profile of these people were: 52% White English/British, 38% African, 8% White Other (mainly Portuguese, Rumanian and Palish) and 2% Other Ethnic (Scottish, Chinese, Irish/Gypsy Traveller, mixed and Turkish). 190 were females, 84 were males. Most were aged between 25 and 60 years old. Our existence became a liMine far many as face-to-face help received via the local authority and the citizens advice bureau in Thurrock became very litnited, This is partly due to severe cut-backs an some of their previous traditional services, We have had to step up by developing specialist knowledge to support people who come with issues such. as pensions enquiries, evictions, support in court (as a McKenzie Friend), as well as applying for benefits such ss housing. council lax, child tax, working family tax and student loan applications, Many of these services are now being administered through online application processes. So, we have found that people generally need online support as they often don’t have access to the internet nor do they always understand automated call centre assistance. Also, since Brexit the One Community shop has experienced an influx of local authority tenants.